Your Feedback Helps Us Grow

At Speech & Language Support Services, we believe feedback is a gift — whether it’s positive, neutral, or a little uncomfortable. It helps us understand what’s working well and where we can do better. Your voice guides our growth, and we’re always listening.

Your feedback is reviewed by a senior team member.

If you’ve asked for a response, we’ll be in touch within two business days.

We investigate any concerns thoroughly, respectfully, and with confidentiality.

We aim to resolve the issue and keep you updated on the outcome.

If you feel your concern hasn’t been resolved or you’d like to take it further, you have every right to do so.

You can also ask us to take another look at the issue. We’re happy to review it again to make sure we’ve understood your concerns and responded fairly.

If you are an NDIS participant or a representative, you can make a complaint directly to the NDIS Quality and Safeguards Commission: Make a complaint to the Commission